Dear Robert,
Thank you for your review and for your kind words about our Botanical Toothpaste. We are happy to hear that you are enjoying the natural and fresh formula.
We apologise for the delay in receiving your order and the lack of communication from our customer service team. We experienced a quality control issue with our paper packaging which caused delays in fulfilling orders. We have since resolved the issue and are working to improve our communication with our valued customers. I am so sorry that your experience was dissapointing. We truely value great customer service and this is not the experience we want you to have. This will not happen again.
If you have any further concerns or questions, please do not hesitate to reach out to us at customercare@lovebyt.com We appreciate your support and understanding.
Best regards,
The LOVEBYT team.